Frequently asked questions
WHAT IS THE BUSINESS IDEA?
The business idea is to sell prints on paper and canvas to competitive prices, where the added value is the idea that purchase not only decorates your home with unique pieces of art, but also contributes to charity.
IS YOUR COOPERATION WITH THE CHARITY ORGANIZATIONS ENDORSED BY THEM?
Yes! It is important that you can trust that 50% of the profit really goes towards the selected charity organization. You are welcome to contact them to validate that they have approved of Ronlin Studios supporting them. Since my business is starting up and the sums given to the organizations are relatively small, a monthly summary of total donations is the best way to show how much money has been donated.
HOW LONG IS THE SHIPPING AND HANDLING TIME TO COUNTRIES APART FROM SWEDEN?
For orders within the EU and Schengen countries, please allow 3-10 working days (usually the product arrives after 4-5 working days). For orders outside Europe it depends on the location and carrier that handles the shipping. Please contact Ronlin Studios through mail or the contact form to get an estimate of price and delivery time to your country.
DO YOU OFFER SHIPPING OUTSIDE SWEDEN AND WHAT IS THE COST FOR SHIPPING?
Yes! Ronlin Studios offer shipping within Europe (additional shipping fees apply). The shipping fee depends on the type and size of the product you purchase. During the payment process you will be notified of the shipping cost. For Sales outside Europe, please contact Ronlin Studios for a shipping quote to your country.
WHAT ARE THE FORMS OF PAYMENT – IS RONLIN STUDIOS SAFE?
Yes! Ronlin Studios uses secure forms of payment handled by PayPal and Payson. All payment is handled through these well-known online payment solutions on secure, encrypted servers. Verified by VISA and Mastercard SecureCode are used when paying by credit card (also handled by Paypal or Payson).
WHAT TYPE OF MATERIAL IS USED?
Ronlin Studios uses high-quality material both for our prints on paper and for canvas. For prints on paper it is important to know whether or not you will frame your print behind glass. If you intend to frame it behind glass, you should choose matte paper (otherwise the glossy finish can create blue stains against the glass). If you would like to hang the print directly on the wall, you can choose glossy paper (or contact Ronlin Studios link for alternative material to mount your print on, e.g. PVC, plexi-glass, cardboard etc.). On some selected products, you can choose to have it printed on canvas and mounted on a wooden frame. Our canvas is a cotton-based material that gives depth and structure to the photo. Ronlin Studios work with suppliers that use equipment specifically designed for canvas. The canvas material has a mass of 390 g/m2 and is considered to be one of the best on the market.
THE PRINT I WOULD LIKE TO PURCHASE IS NOT AVAILABLE IN MY PREFERRED SIZE OR MATERIAL. DO YOU PROVIDE SPECIAL ORDERS?
Yes! Contact Ronlin Studios through the contact form [link] and we will try to accommodate your needs. We offer prints on wood, aluminum, plexi glass etc. Contact us and we will help you get your prints just the way you want them.
IS THERE A MONEY-BACK GUARANTEE?
No. Since the prints are produced on a case-by-case basis depending on your choices of size and material, Ronlin Studios does not offer a money-back guarantee. However, if the product is damaged upon arrival, we will send you a replacement free-of-charge of course.
WHAT HAPPENS AFTER I PLACE THE ORDER?
After the order is placed you get a confirmation e-mail. Once the order has been processed, you get an e-mail informing you that your order has been sent for printing.
I DID NOT GET AN ANSWER TO MY QUESTION, HOW DO I GET IN TOUCH?
The easiest way is through our contact form. We will get back to you as soon as possible.